Refund policy

RETURN & REFUND POLICY
We hope you love your Rule 9 order. As our products are produced to order, we do not generally accept returns or exchanges for change of mind, including where a customer has selected the wrong colour or changed their preference after ordering, except where required by applicable consumer law.
FAULTY, DAMAGED OR INCORRECT ITEMS
If your item arrives damaged, defective, misprinted or you receive an incorrect item, please contact us as soon as reasonably possible after receiving your order. Please include your order number, a description of the issue and clear photographs of the item and packaging where appropriate.
We will assess the issue and, where the item is faulty, damaged, incorrect or otherwise does not meet applicable consumer guarantees, provide an appropriate remedy in accordance with applicable consumer law. Depending on the circumstances, this may include a replacement, repair, refund or other remedy.
CHANGE OF MIND
Except where applicable consumer law provides otherwise, Rule 9 does not accept returns, refunds or exchanges simply because you have changed your mind, selected the wrong product or colour, or no longer want the item.
UK & EU CUSTOMERS
If you are a consumer in the United Kingdom, European Union or another jurisdiction that provides a mandatory cooling-off or withdrawal period for online purchases, you may have a legal right to cancel and return eligible goods within the period prescribed by applicable law.
Where such a right applies, please contact us within the applicable cancellation period to tell us that you wish to cancel your purchase. Unless applicable law requires otherwise, you are responsible for the direct cost of returning the goods.
Products must only have been handled to the extent reasonably necessary to inspect them. Where permitted by law, we may make an appropriate deduction from a refund if the value of the goods has been reduced as a result of handling beyond what is reasonably necessary to inspect them.
RETURNS
Please contact us before returning any product. Do not send a return to the address shown on the parcel or to our business postal address unless we have specifically instructed you to do so. We will provide return instructions where a return is required.
REFUNDS
Once a refund has been approved, it will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
YOUR STATUTORY RIGHTS
Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law or any other applicable consumer protection law.
CONTACT
For any questions about a return, refund or problem with an order, please contact us at hello@rule9apparel.com.