Shipping policy

SHIPPING POLICY

Order Processing & Fulfilment


Rule 9 products are made to order. Once your order is placed, it will be sent to our fulfilment partner for production. Production and fulfilment times may vary depending on the product, order volume and fulfilment location.

Shipping & Delivery


We ship to available destinations worldwide. Shipping options, costs and estimated delivery times will be displayed at checkout based on your delivery address and the products ordered.
Delivery estimates are provided as a guide only and are not guaranteed. Delays may occasionally occur due to carriers, customs, weather or other circumstances outside our reasonable control.

International Orders, Customs & Duties


International orders may be subject to customs duties, import taxes or other charges imposed by the destination country. Where these charges are not collected at checkout, they are the responsibility of the customer. Rule 9 does not control these charges.

Incorrect Shipping Addresses


Customers are responsible for providing a complete and accurate shipping address. Please contact us as soon as possible at hello@rule9apparel.com if you notice an error. As orders may enter production quickly, we cannot guarantee that an address can be changed once an order has been submitted.

Lost, Damaged or Incorrect Orders


If your order arrives damaged, you receive an incorrect item, or you believe your parcel has been lost in transit, please contact us at hello@rule9apparel.com with your order number and relevant details. We will investigate the issue and provide an appropriate remedy where required by applicable consumer law.

Returns


Please refer to our Return & Refund Policy for information regarding returns, refunds and faulty products.
Nothing in this Shipping Policy excludes or limits any rights you may have under applicable consumer protection laws.